Anticipate PDF ePub eBook

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Anticipate free pdf Design and implement the ideal customer experience

"Anticipate" provides business readers--across industries--a practical how-to model for taking their customer experience to the next level. Much of the discussion on customer experience has centered on the hospitality or retail industries, analyzing customer experience at Disney, Starbucks, and Nordstrom. "Anticipate" focuses on how to deliver excellent service for manufacturing businesses, financial services organizations, non-profits, and more. Executives and entrepreneurs get proven guidance on how to move beyond satisfied customers to create customer enthusiasts, based on experience, to generate the highest return. Explains proprietary methods--such as the Customer Focus Maturity Model and the Value Chain Labs--teach readers how to develop a customer/supplier relationship that helps both sides anticipate where they need to go Authors Jeff Tobe and Bill Thomas have guided such companies as Kraft Foods, General Motors Corporation, AT

About Jeff Tobe

BILL THOMAS is founder of Centric Performance, LLC, providing a strategic framework and practical tools to organizations committed to enhancing their customer focus and value chain partnerships. Thomas is the creator of the Customer Focus Maturity Model(R), the first model to identify both the external and internal stages a company goes through, and techniques they use, to optimize the profitability of their customer/supplier relationships. Thomas has worked with dozens of organizations in their customer focus efforts and has designed and implemented long-term customer focus strategies and processes for many of them. JEFF TOBE is a Certified Speaking Professional who was chosen as "one of the top 15 speakers in North America" by readers of "Meetings and Conventions" magazine. As the founder of Coloring Outside the Lines, Tobe teaches organizations how to think more creatively when it comes to designing and implementing the ideal customer experience. He is a frequent guest on business radio shows and podcasts and has been seen on NBC, Fox News, and local stations across the country.

Details Book

Author : Jeff Tobe
Publisher : John Wiley
Data Published : 06 November 2012
ISBN : 1118356918
EAN : 9781118356913
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 224 pages
Age + : 15 years
Language : English
Rating :

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    "Anticipate" provides business readers--across industries--a practical how-to model for taking their customer experience to the next level. Much