Knock Your Socks Off Service Recovery PDF ePub eBook

Books Info:

Knock Your Socks Off Service Recovery free pdf An upbeat primer on creating a first-class "service recovery" system - that is, a formal process for how to respond to customers who are unhappy because of a service breakdown.

About Ron Zemke

"Ron Zemke (Minneapolis, MN) is president of Performance Research Associates and author or coauthor of 25 books, including the best-selling Knock Your Socks Off Service series, Generations at Work (AMACOM 0-8144-0480-4), and Service America! Chip R. Bell (Dallas, TX) is a senior principal with Performance Research Associates and author or coauthor of 12 books, including Managing Knock Your Socks Off Service (AMACOM 0-8144-7784-4), Customers as Partners, and Beep, Beep: Competing in the Age of Road Runner."

Details Book

Author : Ron Zemke
Publisher : Amacom
Data Published : 01 June 2000
ISBN : 081447084X
EAN : 9780814470848
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 224 pages
Age + : 15 years
Language : English
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