Comebacks at Work PDF ePub eBook

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Comebacks at Work free pdf According to Kathleen Kelley Reardon, we are responsible for 75 per cent of how we're treated at work. And that success - or failure - depends on how we handle ourselves in conversation with our colleagues, whether in one-on-one interactions or large meetings. Workplace conversations are like a chess game, Reardon argues. The outcome is all in the strategy. In "Comebacks at Work", Reardon brings a unique sensitivity to the often unspoken world of office politics and the spoken conversations that shape it. Politically astute people recognise that most of us are predictable in conversation and, therefore, easily manipulated. To break free of stale scripts and expected actions and effectively manage difficult situations, we must increase our conversational awareness and astutely employ comebacks. But while many situations are common, one set of comebacks isn't enough, Reardon explains. Converging factors, including relative power, age, sex, personality type, location of conversation-one-on-one or in a group-and means of response-e-mail, phone, face to face-make any given conversation extraordinary. "Comebacks at Work" helps readers understand why some responses don't work, shows them how to develop a personalized repertoire of responses that do, provides a plan for strategically using them, and outlines the skills needed to package them for maximum efficiency.

About Kathleen Reardon

Kathleen Kelley Reardon, Ph.D, is a professor of management at the Marshall School of Business at the University of Southern California- a consultant and speaker at such major corporations as Pfizer, Siemens, Epson, IBM, News Corporation, and Toyota- and one of's signature and top bloggers, whose writing is frequently picked up and featured on Yahoo. She has appeared on Good Morning America with Charlie Gibson and Nancy Snyderman, NBC Nightly News, The Today Show, and Bloomberg. She is the author of nine books, including The Secret Handshake, It's All Politics, and The Skilled Negotiator. Dr. Reardon is also a distinguished fellow of First Star, which advocates for the rights and education of children at risk. She lives in Rhode Island. Christopher T. Noblet is a freelance writer and editor with a background in speech writing and public affairs. He has an M.A. from the University of Connecticut and an international M.B.A. from the University of Southern California. He writes for Audiophile Voice magazine and also lives in Rhode Island.

Details Book

Author : Kathleen Reardon
Publisher : Collins Business
Data Published : 01 November 2010
ISBN : 0061771023
EAN : 9780061771026
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 240 pages
Age + : 15 years
Language : English
Rating :

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