Customer Service Excellence PDF ePub eBook

Books Info:

Customer Service Excellence free pdf We are the LessonsGroup. The focus of the LessonsGroup is how "best practices" and "strong results" can sustain "high performance." This is the PARTICIPANT GUIDE, Customer Service Excellence: Magic Moments. Highlights: This is a three-to-four hour workshop designed for ALL employees and leaders. The Leader's Guide uses state-of-the-art design and layout making it easier to prepare and deliver this workshop. The workshop does not require videotapes. Both the Leader Guide and Participant Guide are priced at approximately one-half the price of the large training firms. Description: This class discusses how to meet and exceed customer expectations. Three methods are discussed for creating loyal customers. We explore how to handle an unhappy customer. Agenda: Objectives Three Star Elements C.A.R.E. Complaints and Recovery Goal: Provide current information and techniques in order to deliver consistent customer service excellence and increase customer satisfaction. Objectives: Identify the behaviors associated with customer service excellence. Demonstrate at least three techniques to defuse a hostile customer situation. Please feel free to produce your own PowerPoint slides or order a copy from www.lessonsgroup.com."

About Rick Durham

Our Story: The roots for the idea behind the LessonsGroup were planted sometime during the 1990s when Rick Durham and Lisa Hornaday met and worked together in Phoenix. They were responsible for improving the business processes for the State of Arizona. During this time they improved some of the worst government programs. For example, the child support enforcement program became one of the top performers in the United States. They went on to win the Arizona Pioneer Award for Quality. Rick and Lisa couldn't have known that it would one day lead to their future careers. In 2010, Rick and Lisa launched the LessonsGroup. From the beginning, clients were drawn to the firm's practical approach. Their first book, LESSONS FROM THE FLOCK, has launched the LessonsGroup into writing and speaking. The hope of the LessonsGroup is that sustained high performance will become a practical standard for any organization that wants to achieve its full success. Rick Durham: Rick is the founder of the LessonsGroup and co-author of the book, LESSONS FROM THE FLOCK. He is a sought after business speaker- he has addressed people at conferences and events around the United States over the past 20 years. He provided consulting services to over 100 organizations located around the world. Rick spends his time writing books and articles related to leadership and teams, speaking to organizations interested in those topics, and consulting with leaders and teams. Rick has a M.S. in Industrial/Organizational Psychology from the University of Tennessee at Chattanooga. Prior to founding the LessonsGroup, Rick worked at Coors Brewing Company, Lucent Technologies, and the State of Arizona. Rick lives in scenic Chattanooga, Tennessee with two sons. Lisa Hornaday: Lisa is the founder of the LessonsGroup and co-author of the book, LESSONS FROM THE FLOCK. She is a popular public speaker. Lisa has addressed business leaders at conferences and events in the Southwest United States. Lisa spent over 20 years facilitating teams to improve the operations for the State of Arizona. Her business process improvement teams helped to save millions of dollars for the Arizona taxpayer. She has a M.S. in Management, Human Relationship, and Organizational Behavior from the University of Phoenix. She lives in the beautiful desert in Mesa, Arizona.

Details Book

Author : Rick Durham
Publisher : Createspace
Data Published : 05 May 2015
ISBN : 1511944633
EAN : 9781511944632
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 26 pages
Age + : 15 years
Language : English
Rating :

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